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Betting Rules
1. General betting conditions
By opening an account, accessing a betting service or placing a wager, you agree to follow the rules that apply to the relevant product. These rules may vary depending on whether you are using sports betting, racing, live betting, casino games, virtual products or another service. Product-specific rules may be displayed on the relevant betting page and form part of the conditions for that wager.
You must be legally entitled to use the service in your location and must meet any applicable age, identity and account requirements. You are responsible for checking that betting is permitted where you are located before using the website. Wanted Win Casino may restrict access, request information or suspend activity where required by law, regulation, security procedures or responsible gambling controls.
Your account must be used only by you. You must keep your login details secure and must not allow another person to place bets through your account. If you believe that your account has been accessed without permission, notify the operator through the available support channel as soon as possible and stop using the account until it has been reviewed.
- Use accurate and current information when registering and maintaining your account.
- Do not create or use an account on behalf of another person.
- Do not place bets while your account is suspended, closed or subject to a restriction.
- Do not use the service for unlawful activity, fraud, money laundering or any other improper purpose.
- Check the wager details carefully before confirming a bet.
The operator may update these rules from time to time. Changes generally apply from the time they are published, unless a different commencement date is stated. The rules in effect when a valid bet is accepted will normally apply to the settlement of that bet, subject to any applicable law or specific product rule.
2. Placing and accepting bets
A bet is submitted when you select the relevant market, enter or confirm the stake, review the displayed details and complete the betting process. A bet is not guaranteed to be accepted merely because it has been submitted or appears temporarily in your account. A wager becomes accepted only when it is recorded as accepted in the operator’s betting system.
Before confirming a bet, check the event, market, selection, odds or price, stake, potential return and any applicable conditions. You are responsible for mistakes in your selections or stake where the information was available for you to review before confirmation. If a displayed price changes before acceptance, you may be shown the updated price and asked to confirm it, depending on the product and available settings.
- Select the event, game or market on which you wish to wager.
- Choose the relevant outcome or selection.
- Enter the stake and review the bet slip or confirmation screen.
- Confirm the wager only after checking all displayed details.
- Retain the confirmation or transaction reference where one is provided.
Bets may be refused, limited, cancelled or suspended where there is an error, technical problem, suspicious activity, a breach of these rules, an account restriction or another valid operational or legal reason. The operator may also apply product limits or limits connected with responsible gambling, risk management or regulatory obligations. Any applicable limit or restriction may be shown during the betting process or communicated through the account.
You should not place another wager if a page appears delayed, incomplete or disconnected. If a bet appears to have failed but funds have changed, check your account history before trying again. Duplicate wagers caused by repeated submissions, technical interruptions or user action may be reviewed under the applicable rules.
A confirmation message, bet history entry or account record is the usual way to check whether a wager has been accepted. Screenshots, browser displays or external records may assist with an enquiry, but the operator’s transaction and betting records will generally be used to investigate and determine the status of a bet.
3. Results, settlement and cancelled events
Bets are settled using official results or the result source identified for the relevant product. Settlement may take place after an event, race, game or market has concluded, or after the required result has been verified. In-play markets may be suspended or updated while an event is taking place, and displayed information may not always reflect every live development immediately.
The applicable market rules determine how a result is treated. These rules may cover postponed events, abandoned events, changes to venues, changes to participants, dead heats, tied outcomes, extra time, penalties, disqualifications, corrections and other situations that can affect settlement. Where a specific market rule is available, it takes priority over general information on the website.
- If an event is postponed, the bet may remain active, be carried forward or be cancelled according to the relevant market rule.
- If an event is abandoned or does not produce a qualifying result, affected bets may be cancelled unless a product rule provides another outcome.
- If an official result is corrected, settlement may be adjusted where the applicable rules allow it.
- A selection that does not participate may be treated according to the rules for that market rather than the general rules for another product.
- Each leg of a multiple or combination bet may be affected differently by a cancellation or changed result.
Where a bet is cancelled or declared void, the stake is generally returned or the relevant part of a combination bet is recalculated in accordance with the applicable product rules. A bet may also be cancelled if it was accepted because of an obvious error, system fault or materially incorrect information. The treatment of an error will depend on the circumstances and the rules for the affected product.
Settlement does not necessarily occur at the same time as an event result is announced publicly. Results may need to be checked against an official source, and a market may remain unsettled while an enquiry, review or relevant competition process is completed. Players should rely on the status shown in their account rather than informal reports or third-party commentary.
4. Account records, disputes and responsible betting
You can review available betting activity through your account. Check your bet history regularly and raise any concern promptly. When contacting support about a wager, include the relevant transaction reference, date, market, stake and a clear description of the issue. Do not send passwords, full payment card details or other unnecessary sensitive information.
If you believe a bet has been settled incorrectly, submit the concern through the available customer support process. The operator may review account records, system logs, market information, official results and any other relevant material. An investigation may take time where information must be verified or a result is subject to a formal review.
If a concern cannot be resolved through the initial review, further complaint or dispute options may be available under the operator’s complaints process and applicable Australian requirements. You will be given information about the next available step where relevant. Nothing in these rules removes any rights or protections that cannot lawfully be excluded.
Responsible gambling
Betting should be treated as entertainment, not as a way to make money or recover losses. Only wager money you can afford to lose, set a budget before you begin and take regular breaks. Avoid betting when you are upset, under the influence of alcohol or trying to chase previous losses. Keep track of your deposits, stakes and time spent rather than relying on memory.
- Set personal deposit, spending or activity limits where these tools are available.
- Consider a break or account restriction if betting is no longer enjoyable or manageable.
- Never borrow money, sell possessions or use essential household funds to bet.
- Do not ask another person to place bets for you or use another person’s account.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
If you are concerned about your gambling, stop betting and use the responsible gambling tools available on the website. You can also seek help from an appropriate Australian gambling support service or a qualified health professional. These Betting Rules are general information and do not replace the specific terms displayed for a product, event or wager.