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Responsible Gaming
Gamble for entertainment
Gambling involves risk, and there is no guaranteed way to win. Each game or wager is based on chance, and previous results do not determine what will happen next. A win does not mean that another win is more likely, while a loss does not mean that a win is due. Trying to predict random outcomes or recover losses by placing larger bets can increase the risk of harm.
Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, similar to spending on other leisure activities. Only gamble with money you can afford to lose after essential costs such as rent, mortgage payments, food, bills, transport and other commitments have been covered.
- Set a spending limit before you start and do not increase it during a session.
- Set a time limit and take regular breaks away from gambling.
- Keep gambling separate from household, borrowed or emergency funds.
- Never chase losses by trying to win back money through further gambling.
- Do not gamble when you are upset, tired, stressed, intoxicated or under the influence of medication that affects your judgement.
- Remember that gambling is not a reliable way to earn income or resolve financial difficulties.
- Consider sharing your limits with someone you trust so they can help you stay accountable.
It can also help to keep a simple record of your deposits, withdrawals, time spent playing and overall results. Reviewing this information may give you a clearer view of your gambling behaviour than relying on memory alone. If the activity is no longer within the limits you set, stop and consider using the available account controls or seeking independent support.
Account controls and breaks
Account tools can help you manage your gambling. Depending on the features available to you, you may be able to set deposit, loss, wagering or session limits, take a temporary break, or request a longer self-exclusion period. These tools are intended to support your decisions and should be set before gambling, rather than after a limit has already been reached.
Choose limits that reflect your personal budget and circumstances. A limit is most useful when it is realistic, specific and not based on money you may need for essential expenses. If you have difficulty keeping to your chosen limits, consider stopping altogether and requesting self-exclusion. You can contact customer support through the available account or website channels for general assistance with these processes, without sharing more personal information than is necessary.
Taking a break
A temporary break can be appropriate when you notice that gambling is taking more attention than intended, affecting your mood or interfering with everyday responsibilities. During a break, avoid opening another gambling account or using other services to continue playing. If you believe a longer period away is needed, self-exclusion may provide a stronger barrier.
Self-exclusion
Self-exclusion is a voluntary arrangement that restricts access to gambling for a chosen period or until further action is taken. It is an important step for anyone who feels unable to control their gambling. If you request self-exclusion, do not attempt to bypass it by creating another account, using another person’s account or asking someone else to place bets for you. Consider telling a trusted person about your decision and removing gambling applications or saved payment methods where appropriate.
Account controls are not a replacement for professional advice. They can reduce access, but they cannot address the reasons gambling may have become difficult to manage. Support from a qualified counsellor, financial counsellor or health professional can help you develop a plan that fits your situation.
Recognising signs of gambling harm
Gambling harm can develop gradually, and it may affect finances, relationships, work, study, sleep, physical health and emotional wellbeing. You do not need to wait until a problem becomes severe before seeking help. Support is available for people who gamble, as well as family members, friends and others affected by someone else’s gambling.
- Spending more time or money gambling than you planned.
- Increasing bet amounts to achieve the same excitement or to recover losses.
- Feeling restless, irritable or anxious when trying to cut back or stop.
- Thinking about gambling frequently or finding it difficult to concentrate on other activities.
- Hiding gambling, transactions or losses from family, friends or colleagues.
- Borrowing money, selling possessions or missing bills because of gambling.
- Using gambling to escape loneliness, stress, sadness or other difficult feelings.
- Arguments, relationship problems, work issues or study problems linked to gambling.
- Feeling guilt, shame, hopelessness or distress after gambling.
- Returning to gambling after deciding to stop.
If any of these signs sound familiar, stop gambling and speak with someone you trust. You can also seek confidential advice from an Australian gambling support service, a general practitioner, a mental health professional or a financial counsellor. Independent help can provide practical guidance without judgement and can assist with budgeting, emotional support, relationships and access to further services.
Urgent support
If gambling has contributed to thoughts of self-harm, suicide, violence or immediate danger, stop gambling and seek urgent help. Contact emergency services in Australia or attend the nearest hospital emergency department. You can also contact an appropriate crisis or mental health support service. If you are worried about another person, do not manage an immediate risk alone; seek professional assistance and stay with the person where it is safe to do so.
Protecting yourself and others
Gambling accounts should be used only by the registered account holder. Keep login details, passwords, payment information and one-time security codes private. Do not allow another person to use your account, and do not use another person’s account. Account sharing can create financial, privacy and responsible gambling risks.
Keep children and young people away from gambling services and related content. Adults should supervise devices where appropriate, use suitable privacy and parental controls, and avoid presenting gambling as a normal way to make money. Do not ask a minor to deposit funds, place bets, collect winnings or interact with a gambling account.
- Use strong, unique account credentials and update them if you believe they have been exposed.
- Check account activity and payment records regularly.
- Do not gamble with money belonging to another person without their clear permission.
- Avoid gambling while affected by alcohol or other substances.
- Do not lend your account, payment method or identity documents to anyone.
- Be cautious of messages or offers that request passwords, security codes or urgent payments.
- Keep your personal gambling limits private from anyone who may pressure you to increase them.
Wanted Win Casino may apply account checks, restrictions or other measures where needed to support legal and safer gambling requirements. These measures do not guarantee that gambling will remain risk-free. You remain responsible for making informed decisions, monitoring your activity and asking for help when you need it.
Finding help in Australia
If you are concerned about your gambling, confidential support is available through Australian gambling help services, state and territory support programs, financial counselling services and qualified health professionals. Gambling Help Online is an Australian source of information and support for people affected by gambling, including family and friends. State and territory services may also provide counselling, information about self-exclusion and assistance with financial or relationship concerns.
When contacting a support service, you can explain how gambling is affecting you and ask what options may be available. You do not have to have all the answers before making contact. A counsellor can help you identify triggers, plan a break, manage access to money, discuss the issue with people close to you and arrange further support where appropriate.
If you prefer to start privately, write down what you have spent, identify essential expenses, remove access to available gambling funds and tell a trusted person that you intend to stop or reduce gambling. These steps may help, but professional support is recommended when gambling is difficult to control or is causing financial, emotional or relationship harm.
Responsible gambling is a shared responsibility. Wanted Win Casino provides information and account features intended to help players make safer choices, while each player must decide whether gambling is suitable for their circumstances. If gambling is no longer enjoyable, is creating problems or feels difficult to control, the safest decision may be to stop and seek support.